Shipping

We offer free standard shipping Australia-wide for all orders over $75 AUD.

For international orders, we charge a flat rate of $20 AUD using economical air freight.

Dispatch Time

Orders are dispatched within 1–2 business days.

Domestic Shipping

• Metro Areas (standard): 2–4 business day
• Regional (standard): 3–6 business days
• Express Post 1–3 business days

International Shipping

We use economical international air freight at a flat rate of $20 AUD.

Delivery times vary depending on your location, but here are typical estimates:

• New Zealand: 6–10 business days
• Japan: 10–15 business days
• United States: 10–15 business days
• Canada: 12–18 business days
• Europe (incl. UK): 12–20 business days

These are general guidelines only—actual delivery times can vary depending on customs, local postal services, and peak periods.

Once your order is on the way, we’ll email you a tracking number so you can follow its journey.

We want you to love your STëLF kit. If it’s not quite right, we’re happy to offer a refund, exchange, or store credit for full-priced items returned within 14 days of your original order date (excluding shipping costs and any taxes or duties).

To be eligible, items must be:

• Unworn and unwashed
• In 'as-new' condition, with all original tags attached and returned in original packaging

For full-priced items returned after 14 days (up to 30 days), we offer store credit only.
Sale items (excluding items marked Final Sale) are eligible for store credit only if returned within 14 days.
Final Sale items are not eligible for return or exchange unless deemed faulty. These will be clearly marked on the product page or discounted via coupon during specific sale events (e.g. Black Friday).

Please note:

• customer’s responsibility
• stock availability at the time your return is received
• industry discounts or crash replacement discounts are eligible for store credit only, not refunds
  

Returns Summary:

• Full-priced items returned ≤ 14 days: Customers can choose to receive a refund, store credit, or exchange the item.
• Full-priced items returned 15-30 days: Customers can only receive store credit, no refunds or exchanges.
• Sale items returned ≤ 14 days: Customers can only receive store credit, no refunds or exchanges.
• Final Sale items: These items cannot be returned for any reason.

Please ensure all returned items are carefully packaged, and we recommend using a tracked postage service. STëLF Cycling is not responsible for items lost or damaged in return transit.

We can only accept returns for orders placed directly through stelf.cc. For purchases from third-party stockists, please contact the original store.

We stand by the quality of our gear. If you believe your item is faulty, contact us at sales@stelf.cc with clear photos and a description of the issue.

We reserve the right to repair, replace, or refund faulty garments depending on the nature of the issue.

Warranty period:
All STëLF garments are covered under a 6-month warranty from the date of purchase. Claims must be made within this timeframe.

Important:
Garment discolouration caused by poor-quality detergents, especially in top-loading washing machines, is not covered under warranty. Please follow care instructions closely to maximise the lifespan of your kit.

If you’ve been pushing the pace and your kit pays the price in a crash, we’ve got you.

Email sales@stelf.cc with a few photos and details of the incident. If our team determines the item is unwearable, we’ll hook you up with 30% off a replacement item from the same range*.

Important:

• Minor marks or abrasions won’t qualify—only gear deemed unwearable by the STëLF team is eligible
• Discount applies to the full-price of the item and cannot be used on sale items
• Subject to stock availability. Discount applies to the same item or closest equivalent if the original is discontinued

Ride hard, not reckless—stay rubber side down